15% OFF BLACK FRIDAY SALE USING CODE: blackfriday AT CHECKOUT!×

Security at Candy Crystal:

The security of your private information is our top priority at Candy Crystal, we process all of our customer’s orders via the secure payment processor Sagepay, Paypal payment is also available during checkout. Please also see our privacy policy page for information on how we respect the privacy of our customers.

Products at Candy Crystal:

We sell a wide variety of items that are changing all of the time, we reserve the right to make amendments to pricing and stock levels at any time and will let you know as soon as possible through email if an item that you have ordered is out of stock.

Custom orders:

We offer a custom order service on all of our deco phone cases, accessories, jewellery and charms. If you order a custom item then please be aware that you cannot return or exchange that item and they are excluded from our general returns policy.

The Food Imitations (Safety) Regulations 1989 

Please note the following important information in relation to purchases of beads resembling sweets, cakes, fruit or other foodstuff. The aforementioned products are sold to you, the customer, on the understanding that they will be made into items of jewellery for resale.

The individual beads must not be resold by you to non-commercial (private) buyers as they do present a potential choking hazard and as such do not comply with section 4 of the Food Imitations (Safety) Regulations 1989.

It is your responsiblity that jewellery made with Imitation Food beads is safe and secure. These beads are made of non-toxic polymer clay or resin. They are not edible and they are not suitable for children.

Guarantee:

All our products are guaranteed for 28 days against faulty workmanship. If you have a faulty product please contact us and we will make arrangements to either replace, repair, or refund the item. Please note this guarantee does not cover fair 'wear and tear'. This does not affect your statutory rights.

Returns:

Here at Candy Crystal we want you to be satisfied with your purchase and we strive for 100% customer satisfaction. Under the European Union Distance Selling Directive you are entitled to a 7 day cooling off period. This means you can return your order in its original condition unopened to us within 7 days of the date on which you receive it. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.(eg: Royal Mail Recorded or Special delivery). Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.

Please be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

A 5% charge is taken on all refunds to cover the cost of credit card processing.

The right to cancel your order or return/ exchange your item does not apply to goods that are custom made or sealed and cannot be resold once opened. This does not affect your statutory rights as a consumer.

Payment Options:

We accept payment by credit or debit card through Sagepay secure payment server. Payments are taken from your card in real time and you will not be forwarded to a separate site for payment completion. We also accept payment by Paypal, which is 100% secure.

Please can all US and ROW customers please make their payment through Paypal. This is a speedier method of payment for order processing of foreign orders.

Shipping:

We use Royal Mail for all of our packages, however if you require extra insurance or your order is particularly large we may send it by Parcelforce or DHL. If you would like a courier quote for your parcel please email us at info@candy-crystal.co.uk

We try to send all orders out within 3 days of cleared payment. However, if this is not possible due to busy periods, illness etc we will contact you as soon as possible to give you a rough estimate for despatch and delivery. Some items will need to be made and in this case they may be sent out a little later. This does not apply to custom orders, were the customer will receive an estimate for delivery by email.

Pricing:

All of our prices are shown in British pound sterling and pricing is inclusive of 20% VAT.

Discount Codes:

Please note that only one discount code can be used per order. The input the discount code in the appropriate box during checkout and make sure that all codes are written as shown on our site, email or business card. 

Customs Duty:

You are responsible for any and all import duties, taxes or brokerage fees. We are not responsible for these charges. Please contact your local customs department for more information.

Disclaimer and Limitation of Liability

YOU UNDERSTAND AND EXPRESSLY AGREE THAT USE OF OUR SITE IS AT YOUR SOLE RISK, THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR SITE IS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.

WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT AND IT MAKES NO WARRANTY OR REPRESENTATION REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SITE, REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH OUR SITE, REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH OUR SITE, REGARDING ANY TRANSACTIONS ENTERED INTO THROUGH OUR SITE OR THAT OUR SITE WILL MEET ANY USER'S REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE.

WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND RESULTING FROM THE USE OF OR THE INABILITY TO USE OUR SITE, RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OUR SITE, RESULTING FROM LOSS OF, UNAUTHORIZED ACCESS TO OR ALTERATION OF A USER'S TRANSMISSIONS OR DATA OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Copyright /Trademarks/Data Protection:

All screens appearing on this Site including graphics, text, design, buttons, logos, images, and icons, as well as the selection, assembly, and arrangement, are the sole property of SomethingKawaii.co.uk. Where we do not retain the copyright, the copyright is held by the owner of the material. International copyright laws protect all material. The content on this Site is only for the purpose of shopping on this Site or placing an order and for no other purpose. Any other use, including, reproduction, modification, uploading, posting, transmission, or distribution in any form or by any means without our written permission, is strictly prohibited.

All trademarks and brands are the property of their respective owners.

We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

General:

We reserve the right to change prices, descriptions, modify, or substitute products without notice. All goods on the web site and any associated advertisement are invitations to treat only and are not offers. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price.

Any orders received represent an offer to buy products indicated by you, this is not a binding contract until acceptance of the order and we have dispatched the goods. This means that if the price, description or any other information about the product is incorrect candy-crystal.co.uk shall not be obliged to sell you the product.

We deserve the right to decline any order. The above policies are part of our commitment to provide a high quality service. They do not affect your statutory rights as a consumer.

* Free Gifts on orders over £35:

We give a random free gift to all orders over £35 (excluding postage and packaging costs) a gift will automatically be added to your package upon completion of your order. You do not need to add anything to your cart, a gift will be chosen at random from our available stock and we cannot accept requests.