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"Life isn't about finding yourself. Life is about creating yourself."

We offer a custom order service for just about any deco, Swarovski or Kawaii item you would like. If you don't see a particular type of charm you would like, or perhaps you would like a customised phone case, no problem! Get in touch with us via email at info@candy-crystal.co.uk for further details about the custom service and a quote if applicable. 

When you send us a custom request, please be sure to include as much detail as possible and any pictures which may have inspired you (if applicable). We will then get back to you within 48 hours with a quote.

When we have agreed on a custom order with you, we get to work straight away. We always provide a rough delivery estimate for any custom orders and will keep in touch with you to let you know of any delays, this may happen during busy periods, but we always aim to provide a speedy service for our customers. If you need something urgently, please email us and we will see what we can do to rush through your order.

Please bear in mind that as with any customised item, we cannot accept return or exchanges on these items unless they arrived faulty or damaged (proof of damage will be needed to provide and refund or exchange). This of course does not apply to custom order items that are not personalised such as custom order phone cases (without lettering, names etc), Kawaii charms, beads and cabochons. Our normal 14 day refund policy still does apply to these items.


With all custom orders we will require the full payment up front before work begins, this is to protect ourselves from non-paying buyers.